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4.Enter One Time Password
5.Confirmation
>Reset Password using your Debit Card
1.Click On Forgot Your Password
2.Select Your Account Type
3.Provide Details
4.Enter One Time Password
5.Reset Password
>Inquire User ID using your Credit Card
1.Click On Forgot Your User ID
2.Select Your Account Type
3.Provide Details
4.Enter One Time Password
5.Confirmation
>Reset Password using your Credit Card
1.Click On Forgot Your Password
2.Select Your Account Type
3.Provide Details
4.Enter One Time Password
5.Reset Password
6.Confirmation
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Step 1: Click On Sign On
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Step 1: Click On Forgot Your User ID
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Reset Password using your Debit Card
Step 1: Click On Forgot Your Password
Step 2: Select Your Account Type
Step 3: Provide Details
Step 4: Enter One Time Password
Step 5: Reset Password
Inquire User ID using your Credit Card
Step 1: Click On Forgot Your User ID
Step 2: Select Your Account Type
Step 3: Provide Details
Step 4: Enter One Time Password
Step 5: Reset Password
Reset Password using your Credit Card
Step 1: Click On Forgot Your Password
Step 2: Select Your Account Type
Step 3: Provide Details
Step 4: Enter One Time Password
Step 5: Reset Password
Step 6: Confirmation
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Home>Service Channels>Citibank Online
Welcome to the new Citibank Online, your instant access to faster, easier, more convenient banking! Sign up for Citibank Online and enjoy online services at your fingertips anytime, anywhere.
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Account Information, Online banking – Citibank China
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Home>Service Channels>Citibank Online>Account Information
Keep track of your account(s) anytime, anywhere. Login and instantly view your account summary, details and transactions at a glance.
Account Information
Keep track of your account(s) anytime, anywhere. Log in and instantly view your account summary, details and transactions at a glance.
Step 1 - Login to Citibank Online
Log into Citibank Online by entering your online user ID and password
Select from the top menu bar to view your Account Summary
Step 2
You can choose to review your Account Summary, Account Details & Transaction Activity, Monthly Account Statement (if you are enrolled in Electronic Statements) , set account nickname or download your account activity. Select the function you require.
Your account(s) have been categorized into Settlement Account, Saving and Investments and Loans, helping you to manage your wealth efficiently.
Citibank Global Account Overview
If you have Citibank account from these countries/region (Singapore, Singapore IPB, Australia, Indonesia, Malaysia, Taiwan, UAE, Thailand, Philippine, India NRI,IPB UK or USA), you can link all these account together through Citibank Online, through one time online verification, you will be able to access your multi-nation account information anytime.
If you already have your online user ID, password, you can begin using Citibank Online in 3 easy steps!
Step One：Click “Logon” button on the home page
Step Two: Enter your online user ID and password
Step Three: Begin using Citibank Online!
For details, make an online appointment now at your convenience, You also can reach us via our 24-Hour Service Hotline at 400-821-1880 or 800-830-1880 (For land lines within mainland China). If you are overseas, please call (+86)-(20)-3880-1267 (Personal and CitiBusiness customers) or (+86)-(21)-3896-9500 (Credit Card customers).
Click on to expand and on to minimise the details.
Who can use Citibank Online (www.citibank.com.cn)?
Citibank Online is available to all customers of Citibank (China) Co., Ltd. You only need a Citibank Debit Card, Citibank Debit Card APIN and 10-digit RMB or foreign currency account number with Citibank to access our Internet Banking services.
What are the services available on Citibank Online?
Find out about our latest Products & Services, Your account information enquiry, Global Accounts Overview of Citibank Accounts from China, Indonesia, Singapore, Singapore IPB, Hongkong and Australia, eStatement Services, Add your domestic payee, Payments and Transfer, Manage your Citibank Alerts Services , Credit Card Transaction Installment Plan Booking, Loan On Credit Card, Easy Installment Plan Inquiry, Temporary Credit Limit Increase, Credit Card activation, Credit Card Application Status Inquiry, Credit Card Rewards
What do I need when I login for the first time?
You will need the following – Your 16 digit Debit Card or Credit Card Number (CIN), ATM PIN (APIN), and your 10 digit Citibank Account Number, for credit card holders, please re-enter your 16-digit credit card number for registration.
You can also use credit card number,CVV2,card expiration date, Date of Birth, ID number for registration.
How do I apply for my Debit Card?
You need to visit us at any of our branches to apply for a debit card.
How do I login for the first time?
If you are new to Citibank Online, you will first need to create your Online User ID and Password.
What if I forget my Online User ID?
To retrieve your Online User ID, click on "Forgot your User ID?" link on the login page.
You need to provide: (1) Your Debit Card or Credit Card Number, (2) Your Debit Card or Credit Card APIN.
For credit card, you can also use : (1) Your Credit Card Number, (2) CVV2 (3)Expiration Date (4)Date of Birth (5)Last 4 digits of your ID number
What if I forget my Online Password?
If you cannot remember your Online Password, you need to reset them by clicking on "Forgot your Password?" link on the login page. You need to provide: (1) Your Online User ID, (2) Your Debit Card or Credit Card Number, (3) Your Debit Card or Credit Card APIN, (4) Your 10-digit RMB or foreign currency account number ，for credit card holders, re-enter your 16-digit credit card number with Citibank.
For credit card, you can also use : (1) Your Online User ID, (2) Your Credit Card Number, (3) CVV2 (4) Credit Card Expiration Date (5)Date of Birth (6)Last 4 digits of your ID number
How do I change my Debit Card APIN, Online User ID or Online Password?
You can change the above information by first logging into Citibank Online with your Online User ID and Password. After logging in, go to "Services" on the top navigation bar, and click on “My Profile” and then use the corresponding links to change your Online profile.
Any tips on creating an Online Password?
Yes, there are guidelines you can follow when creating your password and ways to protect it. These tips make it difficult for others to guess your password and help protect your account.
Allow any combination of upper and lower case alphabets, numbers and the following special characters:,-_*&,:%!#?/+=,; Must contain at least one alphabet and one number.
6 to 20 characters (not case sensitive)
No leading or trailing whitespaces
Cannot contain 3 consecutive numbers such as 123. 234
Cannot contain 3 consecutive alphabets such as abc, Abc, xyz
Cannot contain more than 2 consecutive identical characters such as 111, aaa
What are the rules for creating an Online User ID?
Yes. Please form your User ID following the below rules:
Allow any combination of upper and lower alphabets, numbers and the following special characters:.@_,; Must contain at least one alphabet and one number
6 to 50 characters (not case sensitive)
Cannot contain 3 consecutive numbers such as 123, 234
Cannot contain 3 consecutive alphabets such as Abc, xyz
Cannot contain more than 2 consecutive identical characters such as 111, aaa.
If I have problems with making transactions or accessing Citibank Online, whom can I turn to for assistance?
If your Internet access is ready but you still fail to connect to Citibank Online or if you require any technical support, simply call our 24-Hour Toll-free Internet Hotline at 800-830-1880 (within mainland China) and cite the relevant error codes or messages whenever available. If you are in Hong Kong, Macau, Taiwan, or overseas, please call 86-20-38801267 to reach our officers.
How do I know whether the transactions made through Citibank Online have been completed?
You can check your transaction details in “My Account”.
If you have any questions, feel free to call our Toll-free Internet Hotline at 800-830-1880 (within mainland China) to enquire about the transaction. If you are in Hong Kong, Macau, Taiwan, or overseas, please call 86-20-38801267 to reach our officers.
Trouble-free Access
If your Internet access is ready but you still fail to connect to Citibank Online or if you require any technical support, simply call our 24-Hour Service Hotline at 400-821-1880 or 800-830-1880 (For land lines within mainland China). If you are overseas, please call (+86)-(20)-3880-1267 (Personal and CitiBusiness customers) or (+86)-(21)-3896-9500 (Credit Card customers).
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Call our 24-hour hotline for general enquiries:
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* The manned service hour for Citibanking services is 8am – 8pm, Monday to Sunday.
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Announcements
System Maintenance Notice
We are upgrading our systems to bring the better services for you. The following services will be unavailable during the system maintenance period. We apologize for the inconvenience caused.
Date & Time
Service Affected
Mar 9, 2024
0:00 am to 8:00 am
● ATM service
Mar 10, 2024
0:00 am to 8:00 am
● View and register promotion campaign offer
● Citi Alerts Service delay
● JETCO related services including ATM balance enquiry , cash withdrawal function and cardless Withdrawal function
Mar 10, 2024
1:00 am to 6:00 am
● EPS transactions
Mar 11, 2024 to Mar 14, 2024
2:00 am to 5:00 am
● ATM service
Registered SMS sender IDs change
Please take note of the following safe and secured SMS sender ID from Citibank (Effective from Jan 28, 2024):
Authorize SMS sender ID
#CitiHK
#CitiHKOTP
#CitiHKAlt
85261151702
85298600333
End of Demand Draft issuance service
Starting from July 2, 2021, Citibank (Hong Kong) Limited will stop issuing new Demand Draft(s). Demand Draft(s) issued before the aforementioned date will not be affected. Learn More
Remove Monthly Service Fees for Local Citibanking and Citi Priority Clients
In order to allow more clients to enjoy Citibank’s basic banking services, the monthly service fees will be waived for local Citibanking and Citi Priority clients, with effect from August 1, 2019.
Account
Fee changes
Citibanking
Remove current monthly service fee of HK$60 for Average Daily Combined Balance below HK$10,000
Citi Priority
Remove current monthly service fee of HK$120 for Average Daily Combined Balance below HK$500,000
* Existing minimum “Average Daily Combined Balance” requirements and monthly service fees for Citigold, Citigold Private Client and International Personal Banking Clients remain unchanged.
CitiPhone Investment Hotline (Citibanking Services) - Revision of Manned Service Hours
From February 1, 2019 onwards, the CitiPhone Investment Hotline manned service 2860 0183 / 2860 0222 will operate only on HK trading days. Detailed operating hours as follows:
Monday to Friday9:00a.m. – 7:00p.m.Excluding: Public holidays
For your convenience and easy access to manage your accounts anytime anywhere, we have enhanced Citibank Online and Citi Mobile App with new features. Learn more at Ways to Bank and download the app.
For non-investment related enquiries, you may contact our Citiphone Banking.
Ending of Funds Transfer service via CitiPhone Banking Hotline (Citi Priority & Citibanking services)
Effective from August 1, 2018, HKD outward fund transfers via our manned CitiPhone Banking Hotline (Citi Priority & Citibanking services) involving Citi self-name and 3rd party accounts, other local bank accounts, credit card payments and telegraphic transfers will cease, as will credit card payments and telegraphic transfers in other currencies.
Please use the 24-hour interactive voice response system, Citi Mobile App or Citibank Online to transfer funds anytime.
● Fund transfers via Citibank Online/ Citi Mobile App: Visit citibank.com.hk/fundtransfer for details
● Fund transfers via Interactive Voice Response system: Call “2860 0333” -> Select language -> Caller identification -> Enter “2”
Kindly be assured that Citigold Private Client and Citigold services will remain unchanged.
Important notice:
From July 2018, we will be sending notification to you on the following activities via our Citibank Online or Citi Mobile® App:
● access investment trading service(s)
● change or reset password
● investment trade execution
● changes of client and account-related information
Please ensure that you have provided us with a valid mobile phone number and email address to receive such notification via SMS or Email.
Important Notice
Statement on Fraudulent SMS
Citibank would like to alert its clients and the public of a case of phishing SMS with a link to an unauthorized Citibank website which requests client to provide their banking information.
Below is the phishing SMS:
Below is the URL of the unauthorized website:
Citibank is not the sender of these SMSs and we are not in any way associated with the SMS. We would like to remind the public to be alert of any email or SMS that contains an embedded hyperlink or a request to enter personal information. Clients should under no circumstances disclose their personal data or bank account details to unsolicited senders. If clients are concerned that they may have disclosed their information to this unauthorized email, please contact our CitiPhone Banking at (852) 2860 0333. For more information about email or information security, please visit Citibank homepage at
Statement on Fraudulent Instant Messages
Citibank would like to alert the public that fraudulent instant messages (including but not limited to WhatsApp, WeChat, Signal, etc.) are currently being sent by individuals falsely purporting to be Citibank staff. If you are concerned that you may have received fraudulent Citibank’s notices of any kind, and / or may have disclosed your confidential information, please do not hesitate to call our dedicated hotline at (852) 2860 0370. For more information about information security, please visit Citibank homepage at www.citibank.com.hk.
Statement on 3rd party app
Citi would like to alert the public to unauthorized third party app requesting clients to provide their personal information. We would like to reiterate that Citi has not authorized any apps to access our system or shared any client data with them.
We would like to remind our clients on the importance of safeguarding your banking details including any security tokens and passwords and never disclose your banking details or passwords to any third party. If you need further information, please contact our CitiPhone Banking at (852) 2860 0333.
As the first bank in Hong Kong to open APIs, we are open to working with any developer through our open API platform where we can provide innovative and secure services to further enhance our clients’ banking experience.
Important Notice on Bogus Phone Calls / Emails / SMS / Video Conference & Online Banking Security
Citibank does not send you email/ SMS message asking for your Citibank Online User ID and password, other types of password/ PIN or sensitive information. Under any circumstances, please keep your password and PIN secret and do not disclose them to anyone including Citibank staff. Citibank staff will never ask for your account number, Citibank user ID or password, ATM Card/Credit Card Personal Identification Number (PIN), account balance and identity card/passport number or other sensitive information. Please click here for more information on fraud prevention advice.
In light of recent news reports regarding telephone/ SMS message scams, Citibank reminds clients never to disclose their personal data or bank account details to unsolicited callers, message senders or pre-recorded voice message phone calls requesting for such information. Please click here for the important notice.
Click here to watch the TV Announcement in the Public Interest jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported to be from banks.
Should you have any doubts regarding the identity of a caller claiming to be from Citibank or the validity of a hotline number, please contact our 24-hour Hotline at (852) 2860 0370 for verification. Please be reminded not to contact Citibank using the information provided in a suspicious message.
You may, at any time, choose not to receive our marketing calls or messages by calling our 24-hour CitiPhone Banking at (852) 2860 0333.
Important Notice on Big Data Analytics and Artificial Intelligence (BDAI)
Citi would use BDAI in relation to personal data and non-personal data. “BDAI” refers to big data analytics and artificial intelligence applications, and generally involves computers to mimic human intelligence so that they can learn, sense, think and act in order to achieve automation and gain analytics insights of large volumes of structured and unstructured data created by the preservation and logging of activity from people, tools and machines. Machine learning, decision tree, natural language processing, biometric authentication technology, internet cookies, web logs are examples of BDAI. Use of BDAI by the Bank in relation to personal data is governed by the Bank’s Policy Statement relating to Personal Data (Privacy) Ordinance (“Policy Statement”).
In addition, the Bank may by itself, or via its service providers, use BDAI for:
a) performing statistical, trend, market, behaviour, usage pattern, customer segment and pricing analysis;
b) performing credit, anti-money laundering, fraud prevention and other risk assessments;
c) planning, research and developments, designing services or products, improving customer experience;
d) predicative modelling; and
e) any other purposes relating thereto.
The Bank has in place robust policies and procedures to ensure the security and integrity of data and the use of BDAI is fair and in accordance with applicable laws and regulations.
If you need further information, please contact our CitiPhone Banking at (852) 2860 0333.
At Citi, we take protecting your account seriously.
We created a video to show you we are constantly working to safeguard your account.
Citi Fraud Early Warning will immediately alert you of any suspicious activity on your account by 2way SMS text messaging.
You can confirm the transaction as genuine, and then can use your card again right away.
If the transaction is not yours, we will reach out to you to stop future use of the card, identify any transactions that are fraud, and if needed, re-issue a new card.
To take advantage of this simple and easy capability, please update your personal information with your current mobile, home and work phone numbers to ensure we can contact you immediately.
Thanks for being a Citi card member and remember we are here to keep your card protected. Your Security is our Priority.
Please click here to view Online Security SMS Tips and 2 Way SMS video.
Potential Delay in Overseas Paper Statement Delivery
With the current Covid-19 situation, the delivery of your paper statements and advices to some overseas countries may be delayed due to interruptions in postal service. We are with you at all times and you may view your bank or credit card statements on the Citi Mobile App or Citibank Online, while your advices may be viewed or downloaded via Citibank Online. Stay safe!
Click here to find out how to enroll to e-Statement or e-Advice.
Click here to find out how to view or download an e-Statement
Click here to find out how to view or download an e-Advice.
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